COLEBE – RETURN & REFUND POLICY

Effective Date: June 12, 2025
Applies to: All purchases made through fatashop.com
Business Name: Fatashop LLC
Business Address: 11 Cutting Ct, Richmond, CA 94804, United States
Phone: +1 (307) 364-0118
Email: [email protected]
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)

🛍️ ORDER CANCELLATION & MODIFICATIONS

Timeframe for Changes or Cancellation
• Orders can be modified or canceled within 12 hours of placement
• After 12 hours, your order will be processed and cannot be changed
• Weekend orders: The 12-hour window extends to the next business day

How to Cancel or Modify an Order
Please email [email protected] with:

• Your order number

• Your full name

• Requested changes (size, color, shipping address, or cancellation)
  Our team will confirm your request within 2 business hours during working hours.

🔁 RETURN & REFUND ELIGIBILITY

Return Window
• You may return items within 30 days from the delivery date
• Returns must be postmarked within 30 days

Returnable Item Conditions
✅ Unused, unworn, and unwashed
✅ All original tags and packaging included
✅ Free from stains, scents, or damage
✅ Proof of purchase (order number, invoice, or shipping label)
✅ Original packaging (including boxes, bags, manuals, accessories if applicable)

Eligible Returns & Exchanges
✔️ Wrong item received (incorrect size/color/model)
✔️ Damaged or defective items
✔️ Style return (if item meets return conditions)

Items We Cannot Accept
❌ Change of mind
❌ Worn, used, or washed products
❌ Correct size and color as per order
❌ Missing parts or accessories
❌ Complimentary gifts

📦 RETURN PROCESS – STEP BY STEP

Step 1: Request Authorization
Email [email protected] within 7 days of delivery with:

• Your order number

• Reason for return

• Photos/videos (for damaged/defective/wrong items)

Step 2: Await Approval & Instructions
• Our support team will respond within 24–48 hours
• You will receive a Return Authorization (RMA) and instructions

Step 3: Ship Your Return
• Ship via USPS or UPS with tracking
• Customer is responsible for return shipping costs
• We are not liable for lost/damaged packages during return transit

Ship to:
Fatashop Returns Department
11 Cutting Ct, Richmond, CA 94804
United States

💵 REFUND & EXCHANGE DETAILS

Refund Processing
• Returns are inspected within 1–2 business days after arrival
• Refund issued within 3–5 business days once approved
• You will be notified via email once your refund is processed

Refund Method
• Refunds are issued to the original payment method
• Original shipping fees are non-refundable
• We do not charge restocking fees

⚠️ DEFECTIVE / INCORRECT ITEMS

Covered Issues
• Damaged during transit
• Manufacturing defects
• Wrong item (model, size, color)
• Missing items

How to Report
Contact us within 7 days of receiving your order and include:

• Order number

• Clear photos of the issue

• Description of the problem

Resolution
• We cover shipping costs for defective/wrong items
• Option for free replacement or full refund, including original shipping

🎁 HOLIDAY & GIFT RETURNS

• Orders placed between Nov 1 – Dec 25 are returnable until Jan 31
• Gift returns without receipts will receive store credit

🌍 INTERNATIONAL ORDERS

• Same 30-day policy applies
• Customer must cover all return shipping and duties
• Original shipping/duties are non-refundable

🚫 UNAUTHORIZED RETURNS

Returns without prior approval (no RMA) will be:
• Refused upon arrival
• Returned to sender at sender’s cost
• Not processed or refunded

Always contact us first before returning any item.

📬 CONTACT US

Customer Support
📧 Email: [email protected]
📞 Phone: +1 (307) 364-0118
📍 Address: 11 Cutting Ct, Richmond, CA 94804, United States

Support Hours
Monday – Friday: 9:00 AM – 6:00 PM PST
Saturday – Sunday: Closed

❓ FREQUENTLY ASKED QUESTIONS

Q: What if my item doesn’t fit?
A: You may request a size exchange (if available), or return for a refund.

Q: Can I return a gift?
A: Yes, we offer store credit for gift returns without a receipt.

Q: Can I return sale items?
A: Yes, unless they are marked Final Sale.

Q: What if I return without contacting you?
A: Unauthorized returns will be rejected. Always request RMA first.

Last Updated: June 12, 2025
Policy Version: 1.0